Concurrent Launches its Multi-Screen Video Assurance Services
Proactive System Monitoring and Rapid Response Team Focused on Improving Consumer’s Quality of Experience
Atlanta, GA(12 Dec 2012)
Concurrent (NASDAQ: CCUR), a global leader in video and media data solutions, today announced the launch of its managed services solution that audits multi-screen video delivery systems in real-time to proactively identify maintenance needs and protect against system faults. Concurrent’s multi-screen assurance service perpetually monitors the performance of all connected video delivery systems, reporting on behavioral patterns and transactional trends that affect critical software routines and hardware components. In addition to providing actionable information, Concurrent’s video assurance team works cooperatively with operators to take the recommended steps to prevent outages, improve consumer experience and plan appropriately to accommodate growth.
“Concurrent’s multi-screen assurance services are designed to simplify the process of operating large scale multi-screen video delivery systems by highlighting potential issues before they occur,” said Rick Lopes, Head of Global Services at Concurrent. “With proactive alerts and historical trending reports, operators are notified when conditions exist that could impact their customers. Our rapid response team includes video experts that can provide the assistance needed to quickly resolve issues and ensure consumers always receive the highest quality of service.”
With the introduction of more content assets, new video formats, and a wide range of technologies to support multiscreen video services, operating video delivery systems is becoming more complex. Video service operators are faced with staffing constraints as more and more demands are being placed on a limited number of maintenance technicians. Concurrent’s multi-screen assurance services can be used by operators to free up existing staff and offset unnecessary maintenance expenses. In addition, by alerting customers in advance of issues occurring, service activities are less time critical and can be appropriately scheduled to account for pre-existing staffing levels.
Concurrent’s multi-screen assurance service is an annual service plan that supplements customers’ existing maintenance and support plans. For more information, please visit our website.
About Concurrent
Concurrent (NASDAQ: CCUR) is a global leader in multi-screen video delivery, media data management, and monetization. Built on a solid foundation of Emmy Award-winning technology, Concurrent’s solutions provide consumers with ubiquitous access to content on any screen and provide media stakeholders with a holistic view of the consumer video experience. Concurrent supplies customers across the entire media ecosystem (cable, telecommunications, wireless, web, advertising, and content supplier industries) with enterprise-level CDN technology, multi-screen video delivery, monetization, media data collection and logistics solutions. Concurrent’s video solutions are built upon a rich heritage of high-performance real-time technology, which also powers solutions for the defense, aerospace, automotive and financial industries. Concurrent has offices in North America, Europe and Asia. Visit www.ccur.com for further information and follow us on Twitter:www.twitter.com/Concurrent_CCUR.