Sam Brace is the Senior Director of Customer Education and Community at Cloudinary, a leading image and video technology platform. Since joining in 2018, he's been a subject matter expert on image and video optimization, digital asset management, and content strategy for Cloudinary customers. With over 15 years of experience in developing customer education and community strategies, he leads Cloudinary's efforts, including the Cloudinary Academy, Regional Training, User Summit programs, and online community content. Sam collaborates with product, sales, and marketing teams to align education and community goals with the company's vision, aiming to empower customers to maximize Cloudinary's solutions. Previously, he led product education at Simpleview. Sam holds a master's degree in communications and leadership studies from Gonzaga University and a bachelor's degree in journalism from the University of Arizona.