Biographical Information
Carl Lepper
Senior Director, J.D. Power
631-584-2200
Carl Lepper is Senior Director of the Technology/Media/Telecom Practice at J.D. Power.
Articles for Carl Lepper
Cost Sensitivity and Navigation Challenges Emerge as Key Factors Contributing to Streaming Subscriber Churn and Content Catalog Fatigue
11 Jan 2023
Ian Greenblatt and Carl Lepper of J.D. Power discuss how streaming service providers face new challenges moving into 2023 as the industry faces headwinds driven by rising inflation, the prospects of a global recession, and an arms race of content spending in the service of customer acquisition.